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TERMS AND CONDITIONS OF SALE


  1. Validity of Quotation
    • This quotation is valid for 10 days from the date of issuance. Prices are subject to change after this period.
  2. Pricing & Payment Terms
    • All prices are in Kenyan Shillings (KES) and are exclusive of VAT unless stated otherwise.
    • A 60% deposit is required to confirm the order, with the balance payable before delivery.
    • Payment methods accepted: M-Pesa, Bank Transfer, or Cheque (subject to clearance).
  3. Order Confirmation & Lead Time
    • Orders are only processed upon receipt of the deposit/payment confirmation.
    • Lead time varies based on order size and complexity. The estimated delivery timeline will be communicated upon confirmation.
  4. Changes & Cancellations
    • Any modifications to an order must be requested in writing within 24 hours of confirmation.
    • Cancellations after production has begun are subject to a 10% cancellation fee to cover incurred costs.
  5. Delivery & Collection
    • Delivery charges apply unless otherwise specified.
    • Risk and responsibility for goods pass to the client upon delivery/collection.
  6. Returns & Refunds
    • Due to the customized nature of our products, returns and refunds are not accepted unless there is a defect caused by our production process.
    • Any claims for defects must be reported within 12 hours of delivery, with supporting evidence.
  7. Intellectual Property & Branding
    • All design concepts, mockups, and creative assets provided by Sokev Studio remain our intellectual property unless otherwise agreed in writing.
  8. Force Majeure
    • Sokev Studio is not liable for delays or failures caused by circumstances beyond our control, including but not limited to natural disasters, strikes, supply chain disruptions, or government actions.
  9. Governing Law
    • These terms are governed by the laws of Kenya, and any disputes shall be resolved in Kenyan courts.

By accepting this quotation, you agree to the above Terms & Conditions.